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Unable to share dashboard

James Burdett

I have created a dashboard, with gadgets displaying filtered search results from a certain project.

I have created a group, added the user to that group, given that group View permissions on the dashboard, given that group View permissions for those filters, and that group has Browse permissions for the project that the filters are querying - and yet the user can not see the contents of the gadgets within that dashboard (but can access the dashboard itself).

Any idea what I'm doing wrong? Any help would be really appreciated!

Accepted answers

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KAGITHALA BABU ANVESH_z1zl10

Hello @James Burdett ,

Welcome to Atlassian Community ...!

Can you please share a screenshot of the dashboard from the user side?

It may help to identify the error.

Thanks,

Anvesh

James Burdett

Sure thing! Image Pasted at 2021-7-29 12-59.png

KAGITHALA BABU ANVESH_z1zl10

Please check the JQL Filter permissions.

I think he doesn't have view access to these results of this filter.

Giving View permission is not possible for Single users in Jira, I'm using the latest version of Jira.

You can able to give edit permission to a single user to the Jira filter.

Please check the above screenshot of my demo filter.

Check the "Viewers" section.

Thanks.

James Burdett

So here's what the dashboard permissions look like:

Screen Shot 2021-07-29 at 2.05.21 pm.png

And here's what the filter permissions look like (they're the same for every filter):

Screen Shot 2021-07-29 at 2.32.18 pm.png

Is it possible to give these permissions to a single group like this?

Claudio Gonzalez_lvutyp

Hi James.

In according to error, may be is not a permission error. Can you try use other browser?

Regards,

CGA

Jack Brickey

Does the group have browse permissions for all underlying projects associated with the dashboard filters?

Kishan Sharma

Hi @James Burdett you can give a try to below workaround -

Favorite/unfavorite the affected filter. This will flush the caches and the filter will be reloaded correctly.
Share the filter only with groups/users that have permission to view the projects in the filter

James Burdett

There is only 1 project, and the group I have created has the 'Browse Projects' permission for that project. Are there any other permissions that the group would require to be able to view a filter that searches for tickets between a certain timeframe?

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