Team Members Usage outside of Team

Amit Kumar_znkhp1

Hi - 

I have a Team with a large number of users. I'm trying to identify if any of the Team members are getting Alerts that do NOT originate from the Team itself for the past few months.

Is there an easy way to accomplish this? I've been trying to look at the various Analytics data available but I haven't been able to figure out what combination of Report and Filters to set up to capture such statistics.

Thanks in advanced!

Nick Haller

Hi @Amit Kumar ,

I don't believe there is an easy way of doing this if you have a larger team, but there should be a few ways to accomplish this through the Analytics tab, and Alert Dash.

You could run an Alert Analytics report that searches the filter for any of your team members added to alerts as Recipients, and a responder that is NOT your team (over the past few months):

 

Or run a similar query in the Alert Dash that might search for something like:

recipients: "user.email@opsgenie.com" AND NOT responders: "Team_XYZ"

 

To search for multiple users in the Alert Dash, your query might be:

(recipients: "user.email1@opsgenie.com" OR recipients: "user.email2@opsgenie.com" OR recipients: "user.email3@opsgenie.com") AND NOT responders: "Team_XYZ"

 

Hope this helps! Let us know if you have any other questions, issues, etc.

-Nick