while doing upgradation user created ticket, we are unable to delete that ticket, assign. but it is still showing up in the queue.
I recommend you to do a Jira full-reindex. Once done, test again.
Other things you can do: try check full integrity, reboot jira.
If nothing above fix your issue, maybe something got wrong at the DB or some plugins/apps were disabled or bugged. So you will need to give more details or check at the jira logs to monitor other errors when getting that error.
Hello @Jeya
You can't delete the ticket? Do you have the right permissions?
Or you have deleted the ticket and it still shows in the queue?
BR, Olga
I have admin Permission. please check the screen shot
Thanks for the quick reply.
we have rebooted, may be i will try with other option.
Okay, thanks for the info, error 400 suggests " response status code indicates that the server cannot or will not process the request " have you tried moving it to another status and then deleting it?
it is showing the issue doesn't exist, so we couldn't do anything.
Planning for full-reindex.
Hi @Jeya
Could you please try Project re-index in off business hours. Once it completed, check again.
already started
Hi All,
Project re-index helped removing that issue.
thank you all.
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