Error when added jira gadgets on confluence

Sreenivasaraju P

Getting below error , when i added jira gadgets in confluence.

jira and confluence are running with valid SSL certificates. Both the servers are running in the same timezone also.

Error rendering macro 'jiraissues' : The JIRA server returned a trusted apps error: OLD_CERT; Certificate too old. Application: {0} Certificate Created: {1} Timeout: {2

William Zanchet

Hello there,

That happened because there is a date/time difference between the JIRA server and Confluence server. Most often, the problem occurs after re-starting one of the application's server, whereby the NTP is not timely synchronized, causes an offset.

What you can do to fix this issue:

• Verify the system clocks are similar. If the servers are in different timezones, ensure that their OS timezones are set correctly. Use a NTP time server if you're finding the clocks are going out of sync very often.
• Increase the timeout value as per our Configuring Trusted Applications Authentication for an Application Link documentation.
  
  I hope this helps!
  
  Cheers,
  
  WZ