Mail-In creates comment in Project without mailhandler

unknown

Following situation:

• I have 2 projects
  • Project A (Key: PA) has a configured mailhandler
  • Project B (Key: PB) hasn't a configured mailhandler
• now I send a email with the subject "bug-fix for PB-55" to the email adress of the handler in Project A
• then JIRA creates a comment in the ticket PB-55 and doesn't create a new ticket in Project A (like I would expected)

So is this working as intended? If not, is there a fix for this behaviour?

I would be grateful for any help.

Nic Brough -Adaptavist-

It is working exactly as intended.

You don't really associate an email handler with a project. What you're actually configuring is a fall-back. That is, if the handler is not able to work out which issue the incoming email is about, which project it should drop the email into.

All the off-the-shelf handlers are like that, they try to match existing issues first, then create in a project if they fail to match.

There is a fix, if you're willing to do a bit of coding - write your own handler! Or find one that works better for you. (And I can never end an answer about Jira email handlers without pointing at JEMH and telling you that it is almost certainly capable of making Jira incoming email do what you want)