Problem with migration from Server to Cloud

NeoGest

I'm not able to finish the migration from Server to Cloud.
Displays this error:

• Cannot complete the import because one of the import files contains failed upgrade taskrecords: '14'. Search the Atlassian Administrator Knowledge Base for instructions on how to fix this, or contact Atlassian Support for help.

And I don't think anything related to that in the community.

Sri Kumar_10fwob

Hi @NeoGest ,

Good day. Welcome to the Atlassian community.

For the Error received please try the below steps and see if it helps:

1. Extract the backup zip file
2. Edit the entities.xml file
3. Search for this string:

   status="failed"
   

   • You should come across these two entries:

         <UpgradeTaskHistoryAuditLog id="XXXXX" upgradeTaskFactoryKey="com.atlassian.servicedesk" buildNumber="14" status="FAILED" upgradeType="CLOUD" timeperformed="XXXX-XX-XX " action="upgrade"/>
     
         <UpgradeTaskHistory id="XXXXX" upgradeTaskFactoryKey="com.atlassian.servicedesk" buildNumber="14" status="FAILED" upgradeType="CLOUD"/>
     

4. Manually edit the "FAILED" to "COMPLETED".
5. Re-zip the file and attempt to import again.

Let us know if this helps

 

Regards,
Sri Kumar