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Why I cannot resolve/close an issue even though the permission helper says I should be able to?

Manuel14

I have a project for which I am NOT the project lead.

However, in the permission schema associated to the project, my user is assigned the "Resolve/Close issue" permission.

Also, via permission helper, I checked whether I really have that permission, and it says yes, I do.

More specifically, for the "Resolve" permission, I have no failed conditions (my user is authorized both as a single user and as part of an authorized group. For the "Close" issue, instead, only as a single user (there is a failed condition).

However, I cannot resolve/close any issue. What should I check?

Accepted answers

Nic Brough -Adaptavist-

The permission helper will only tell you about permissions as far as I can tell. Whether those permissions are actually used in a workflow is another matter.

You need to look at the workflow, check it's conditions - it sounds like the workflow has been set up to look at something other than what you expect. (For example, "user must be in the role of developer AND be the assignee of the issue")

All comments

Nic Brough -Adaptavist-

The permission helper will only tell you about permissions as far as I can tell. Whether those permissions are actually used in a workflow is another matter.

Manuel14

Correct, the problem was a MISSING transition from open to close. Also, I did want me to UNABLE to move the task in progress (not assigned to me), but I wanted to be able to DIRECTLY CLOSE it.

In the previous condition (missing direct transition from open to close) not even the assignee was able to directly close the issue, of course.

After adding the transition fixed the problem.

Gavriil Tsakiri

Hi, I have the same problem. Specifically I want a group to be able to resolve and reopen issues.The permission helper shows that everything is ok. The specific group has the resolve permission assigned. I remove the conditions from the worflow in the 2 transitions linking the todo and done status but still nothing. Is there anything else I should check?

thanks

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