one email address for a multiple teams

Question

Hello!

I am setting up an email integration, and I need to receive email on one mail address, but create alerts for different teams.
For instance:

I have two teams Team A and Team B. If I receive an email with subject "host down" Alert will be assigned to Team A, if I receive an email with subject "no space left on server" -  Alert will be assigned to Team B.

Is this possible using email integration?

Andrey_Vedischev · Answer

1. It does not work. After changing team whole other already created alerts are assigned to new team

connor mcguane · Answer

Depending, this can be accomplish in two different ways:

1.  Within your integration, create two Create alert setup and match on the subject, and then assign them to correct team.

2.  Use a global alert policy to match on the subject of an alert, and then assign the correct responders.