How to append a historical degraded performance incident to a component in one of the groups.

Arun Rahar

We had a status page notification sent out for a particular component. We have multiple groups and this particular component is present in all. We missed to add one of the groups on the incident report and now want to have the incident linked against that group, but I am unable to do so.  

Jesse Klein

Hello Arun,

Welcome to the community and thanks for the question about adding components after an incident is closed out.

Unfortunately, Once you close out an incident, you cannot edit the components on the incident anymore. If you want to record the downtime, however, you can go to the component in question, find the uptime tracker and select the day you wish to edit. You can then manually enter the amount of downtime for that component.

If you need to have it linked to the components, you would need to delete the incident and then recreate it. You can then edit the start and stop times for the incident so that it reflects your original time.

Hopefully that helps you out. I hope that you have a wonderful day!

Regards,

Jesse