Our canceled requests remain considered by the system as unresolved. How can I get that changed?
Hi,You need to configure the workflow to have the "Resolution" field set.Either you can do this on a transition screen to canceled, or set it to a default one via a post function.https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html#:~:text=A%20Jira%20workflow%20is%20a,represents%20processes%20within%20your%20organization.&text=Workflows%20can%20be%20associated%20with,by%20using%20a%20workflow%20scheme.Look especially at the "Setting the resolution field" section
be sure to always clear the resolution via reopen transitions too.
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