How to get message on my mobile phone when a someone raised a ticket on helpdesk?
Hi @yosser.mahfoudh ,
I'd assume when someone raises a ticket in helpdesk, this creates an Opsgenie alert.
You can be added as a responder to these alerts, and configure your New Alert notification rule to notify you via our mobile app (or through other methods):
https://support.atlassian.com/opsgenie/docs/create-and-manage-notification-preferences/
^ There are links in this doc to download our mobile app for iOS and Android.
Hope this helps. Let us know if you have any other questions, issues, etc.
i need to get a notification via SMS meaning without downloading the application
how the opsgenie will create an alert when a ticket is raised ? how this happen or when i ccreate an alert in opsgenie i can't put when you should be launched (the action )
SMS is also another method we can notify users: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/
If your helpdesk is integrated with Opsgenie, it can create alerts - which are used to notify users (via SMS, push, voice, email).
What is the name of your helpdesk, or what system are you using today?
get this pop when i tried to customise my template email.
Why?
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