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Search on Custom field Checkboxes not returning anything

Loretta Rehm

I have created a new custom field type checkboxes named "Implementation Strategy" with a single option "Tactical". When trying to query for JIRA issues that do not have this Tactical value set up, nothing comes out as result of the filter.

I have tried:

- project = "ABC" and "Implementation Solution Checkbox" != Tactical

- project = "ABC" and "Implementation Solution Checkbox" is EMPTY

- project = "ABC" and ("Implementation Solution Checkbox" != Tactical or "Implementation Solution Checkbox" is EMPTY)

So far none worked.

Anyone knows what else could I try?

Accepted answers

Dave Bosman _Inetum_

Hi @Loretta Rehm

After you created the new field, did you re-index your environment?

Regards

Dave

All comments

Dave Bosman _Inetum_

Hi @Loretta Rehm

After you created the new field, did you re-index your environment?

Regards

Dave

Loretta Rehm

Hi Dave, I can't do it as I'm on the test environment that is the same for the whole company (so I am advised to not re-index everything on my own). I will ask the team responsible for JIRA production management to deploy the new field and hopefully it will behave as expected. If not I will ask them to schedule a re-indexation of the environment.

Thanks!

Dave Bosman _Inetum_

@Loretta Rehm

As soon as it is re-indexed the field should be searchable.

You could re-index 1 project from project settings if you can't re-index the entire environment right now, that also should do the trick for that project at least.

Nevertheless, you will already know if that is the solution.

Regards

Dave

Loretta Rehm

I didn't knew I could re-index just for my project - thanks for the info!

Just did it and now it works! Thanks a lot.

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