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Site went down

Kurasi Vishnu Priya

We planned to upgrade our jira from 8.4 to 8.7 but before upgrade we are seeing the db connections went down and jira stage site has complete;y down,

We are not sure why site went down , Now recently the jira has started to reboot very frequently while trying to access in server.

we are seeing error as

Broadcast message from root user

The system is going to power off now

Kindly help on this, We need our site to be up immediately

Thanks

Vishnu Priya K

Accepted answers

Charlie Misonne

The system is going to power off now

This definitely meens your server was purposefully stopped by someone or something (a script?).
You can check last shutdowns with:

last -x | less

Perhaps you'll also find some useful information in /var/log/messages

If the server running Jira is stopped of course the DB connections will go down as well.

Now recently the jira has started to reboot very frequently while trying to access in server.

Does this happen on regular intervals or fixed moments? In that case there could be a scheduled shutdown of your server.

Either way: you should find out who or what is stopping your server.

All comments

Charlie Misonne

The system is going to power off now

This definitely meens your server was purposefully stopped by someone or something (a script?).
You can check last shutdowns with:

last -x | less

Perhaps you'll also find some useful information in /var/log/messages

If the server running Jira is stopped of course the DB connections will go down as well.

Now recently the jira has started to reboot very frequently while trying to access in server.

Does this happen on regular intervals or fixed moments? In that case there could be a scheduled shutdown of your server.

Either way: you should find out who or what is stopping your server.

Kurasi Vishnu Priya

Right now the jira server is stable but we are not sure why our site is down, can u plz guide in that.

Is there any possible way to have a screen share or call in community support if so let me know on it

Thanks

Priya K

Kurasi Vishnu Priya

may i know where dns will be placed in jira server

Charlie Misonne

I'm afraid the Community will not organize screen share sessions. It's also not the best place for urgent incidents. Atlassian has a support channel for that: https://support.atlassian.com/contact/
But they will only support you in Atlassian related matters. And it seems like your systems was shut down for other reasons.

If you want to troubleshoot why your site is down:
Start you Jira application and check your log file while Jira tries to start. You should get errors if anything goes wrong.

What do you mean with: "may i know where dns will be placed in jira server"?
Jira uses the DNS from your server. There is no separate DNS setting in the application

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