Status change of an issue

Question

Hello,

I'm here with a question about issue statuses.

Usually when issue gets a status resolved it automatically (after some time) changed to > first follow up sent > closed.

Now after an issue gets a status resolved it doesn't change.

Our customers started to notice this at the start of June.

Do you have any ideas where to check for the problem? Workflow, SLA, automation?

Nic Brough -Adaptavist- · Answer

Ok, that makes sense.  You said:

"... it automatically (after some time) changed to > first follow up sent > closed.

Now after an issue gets a status resolved it doesn't change. "

That suggests to me that you had a service that ran regularly, checked for issues that had been in a "first follow up sent" status for a while and transitioned them, but one of your admins has removed it (or possibly disabled it)

Jira Softera · Answer

Hey,

Аs I understand, they're using script-runner, but here I can't see the automation 'resolved > first follow-up sent > closed '

Nic Brough -Adaptavist- · Answer

Check for "services" in general for where most apps might automate this from (Scriptrunner for example, will show in there), and then go through your Automations.