Trello and Slack - Quick Action bar not responding

Question

Hey there,

I am having trouble with the quick action buttons when adding a new card to trello through slack. I am using windows. The Quick action bar is there, I can choose actions but then nothing happens (for examples if I choose Set a label nothing happens from that point on.) Its strange because manually I can do "everything" like commenting, assigning some to the card etc, but it would be great if I could do this via quick actions too.

Thanl you guys for the answers in advance!

ZS · Answer

Also facing the same issue - I have successfully linked up the Slack/Trello workspaces, the board(s) to channels, and can use the /trello text commands successfully to add a card, search, etc.   On the Trello side, I have also added the Slack power-up to a board and confirmed it can send notifications to the connected Slack channel.

However none of the quick action buttons within Slack for Trello actions such as Move or Add comment work - after clicking there is a brief pause as if a connection is trying to be made, then nothing.

The lightning-bolt shortcut to add a card, and the "more actions" context menu to "Create card from message" also don't  work.  Instead after using each of these I get the popup saying "Sorry that didn't work.  Try again?"   Clicking on Try Again does nothing.

Finally, when I add a card by the /trello text command and click on the "Show in channel" quick action button, I get a warning icon, with a hover-over message of "This app returned an error.  Please try again, or contact the app's developer.

I have tried to completely disconnect/uninstall/de-permission all apps multiple times, I have tried with different profiles and workspaces, with paid and free versions, etc.  I am the admin for all the workspaces on both the Slack and Trello side.   I am not experiencing the same problems with other similar add-ons like Jira/Slack, which does successfully work with the context buttons popping-up a Jira action window in Slack.

I have seen messages about the Slack/Trello integration recently indicating that certain quick actions have been broken like with attachments - are there recent updates to the integration on the quick button functionality that might have broken this connectivity?   Just knowing this will save me time in trying to troubleshoot on my end.

Snita Kitchatorn_o2wm0t · Answer

Hello,

We do face the same issue.