What is the difference between Customers set under Customers and the customer project role

Adrienne McCoy

There are 2 locations within Jira Service Management (server version) where I can set Customers. 

1 - Customers on the left sidebar under Queues. I know this list is driven by the setting used in Customer permissions under Project Settings.

2 - The Service Desk Customer role under Users and Roles.

 

Is there a difference between the two customer lists?

Tessa Tuteleers

Hi @Adrienne McCoy , 

you can add customers to your project both ways, but there are some differences in functionality: 

• Customer overview (side bar)
  • see all customers for your projects and search through them
  • add customers to organizations
  • all agents have access to this page
• Service Desk customer roles (Users & roles)
  • add user groups to customers -> all users in the group will be added to the Customer page
  • only available for (project) admins

Hope this helps! 

- Tessa