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set SLA's in weeks and days

Swetha Bammidi_5t6kbj

Accepted answers

Swetha Bammidi_5t6kbj

We need to upgrade the Service desk plugin to newer version to set SLA goals in days and weeks. In Older version Setting up SLAs in days and weeks is not possible.

All comments

Rodrigo Girardi Adami

Hi Swetha,

Would be possible to clarify a bit more the question?

Swetha Bammidi_5t6kbj

Hi Rodrigo,

Thanks for your quick response.

In Jira Service Desk now we are able to set goals of SLAs in hours and more precise SLAs in minutes. Is there any way to set SLAs golas in days and weeks also.

Swetha Bammidi_5t6kbj

We need to upgrade the Service desk plugin to newer version to set SLA goals in days and weeks. In Older version Setting up SLAs in days and weeks is not possible.

Swetha Bammidi_5t6kbj

We need to upgrade the Service desk plugin to newer version to set SLA goals in days and weeks. In Older version Setting up SLAs in days and weeks is not possible.

Akeles

Our Days Elapsed Plugin is designed to handle SLA by working days.

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