Bulk change leaves Request Channel unknown

Question

When I move Jira issues from a non-servicedesk project to a servicedesk project the Request Channel value is set to "Unknown".

In my opinion it should be set to "Jira".

Am I right in this to be a bug?

Is there any way to edit or update the Channel value afterwards? I have failed finding a way?

Nic Brough -Adaptavist- · Answer

I think you've missed the point here.  I can't think of another way to explain it.

Peo Krook · Answer

Hi @Nic Brough -Adaptavist-

I understand, but like I said to @Jack Brickey above - I find this inconsequent with regards to what happens when I use the Jira "Create" button for an issue in a Servcie desk project.

Peo Krook · Answer

Hi @Jack Brickey

Considering the fact that when an issue in a Service Managment projecke is created via the Jira "Create" button (not via email or the portal), it does indeed get the channel value set to Jira, it seem consequential to me that a move of an issue from a plain Jira project would also set the channel value to "Jira".