How to capture attribute from another Object automatically and return the value to another attribute

Joseph Punzalan

I have objectType = <Host> with an Object <Server 1> with an attribute <Hardware Model> and <EOSL Date>.

 

Another objectType = <Model> with an object label <Hardware Model> with an attribute <EOSL Date>.

 

How can I set to auto-populate the <EOSL Date> from <Server 1> under <Host> with the <EOSL Date> of the <Hardware Model> under <Model> using as validation attribute <Hardware Model> which is an attribute of <Server 1> with objects from objectType <Model>

Alex van Vucht (GLiNTECH)

This is relatively trivial with Insight Automation in JSM Server, which is how you've tagged this question. See docs: https://confluence.atlassian.com/servicemanagementserver/configuring-automation-rules-1044784502.html

This is not yet available in Insight Cloud in Automation rules. See https://jira.atlassian.com/browse/JSDCLOUD-10023