When I restore a backup from cloud to JIRA Server, the user directory option in user management disappears.
Has anyone else encountered a similar issue?
Try accessing the url and see if the page will open. Have you installed an OD version of JIRA locally ?
Try opening this url in the browser: http://yourserver/plugins/servlet/embedded-crowd/directories/list
I was not able to open the url but I got the answer from Atlassian Support. After the restore of a cloud backup to a local server you login as sysadmin/sysadmin and then you have access to user directory. You may also grant this permission to other user as well.
PS: what does the OD version stands for?
It stands for OnDemand which is JIRA OnDemand version (Cloud)
OK. Thanks for letting me know. The version is JIRA Software (Local installation)
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