nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I search for open issues in my Workgroup?

Savio Misquitta

I'm relatively new to the JIRA world, coming in from the ServiceNow world and I believe JIRA has some good capabilities for dashboards as well. I need to create a dashboard where I need to display 2 values:

1. Unassigned Issues in my Workgroup - This will help the team be proactive and look at Issues not assigned to an individual and assign it to themselves.

Note: A particular individual may be part of 2 separate Workgroups in rare cases, but it's okay if he/she can see the issues from both/all such Workgroups that they are part of

2. Open Issues for all Workgroups I own/manage - I need the Workgroup Owner to have visibility of open issues within the Workgroups that he/she is the owner of, to have better accountability.

Accepted answers

All comments

Airbus Driver

Welcome to the community, Savio!

By 'Workgroup', I assume you mean Project. You can leverage the search functionality to create a filter and then use that filter in a dashboard.

Save your search as a filter

You can try using the following JQL;

1. Unassigned Issues in my Workgroup - This will help the team be proactive and look at Issues not assigned to an individual and assign it to themselves.

project = X and assignee is empty

OR (if the user is in multiple projects)

project in (X, Y, Z) and assignee is empty

2. Open Issues for all Workgroups I own/manage - I need the Workgroup Owner to have visibility of open issues within the Workgroups that he/she is the owner of, to have better accountability.

assignee is empty and status != DONE

Savio Misquitta

Hi Viggo. Thanks for the warm welcome and assistance. I think I did not present my question correctly.

By Workgroup I do not mean Project. I already am searching for 'Incidents' within a specific Project 'ABC'

Workgroup = Assignment Workgroup

I would like the team members to have a statistic on their dashboard that shows them all the Incidents (or even Issues) that have been assigned to the 'Assignment Workgroup' (for e.g. INC_SERVICE_DESK) but not assigned to an engineer (i.e. Assignee = EMPTY)

The challenge here is that the query should be user-agnostic. Which IT staff I share it with, then they add it to their dashboard, it should show them the statistic for their respective workgroup, without them needing to modify the query.

Similarly I am looking for an identical query to show All Open Issues within the 'Assignment Workgroup' that a Team Lead or Owner may be Accountable for.

For e.g. when the Service Desk Manager uses that query it should show him/her all open issues for his/her Team, and when the Infra Manager uses the same query, it should show all open issues for his/her Workgroups; i.e. Server/Network, etc.