IQL in JQL statement

Question

Hi,

I need to query tickets where an object is selected (via custom field), with a specific attribute of an Insight object.

Some context:

We've set up "Categories" with multiple levels. Those levels are linked to each other by an attribute "Predecessor". The value for the attribute "Predecessor" is the another Insight object (Category) on a higher level.

F.ex level 1 = IT hardware, level 2 = Computer (&predecessor = IT hardware) & level 3 = Processor (& predecessor = Processor)

A user will fill on his category on the lowest level, but their might be multiple lower levels linked to a higher level. In our query, we want to view all tickets of level 2, including the related tickets of level 3.

TLDR; I want to add an (Insight) attribute as a search parameter in JQL statement.

I've tried multiple queries (to retrieve the related tickets of level 2) but no success yet. Queries I tried:

* "Category" in iqlFunction("Predecessor = 'IT Hardware'")
* "Category" in iqlFunction("Predecessor.\"Categories\" = \"IT HARDWARE\")
* "Category" in iqlFunction(object HAVING outboundReferences("Name" = IT Hardware))
* "Category" in iqlFunction("Predecessor" IN ("ICT-84484"))

Example of a category in Insight:

Nigel Verlé · Accepted Answer

Already got a solution myself (for those who encounter the same issue):

"Category" in iqlFunction("Object HAVING outboundReferences(Key = \"OBJECTKEYOFHIGHERLEVEL\")")

This works, but a method via the attribute of an object would be more scalable, so other solutions are still welcome!

PD Sheehan · Accepted Answer

Try

Category in iqlFunction('Name = "IT Hardware" OR Predecessor = "IT Hardware"')

or

Category in iqlFunction("Name = \"IT Hardware\" OR Predecessor = \"IT Hardware\"")

From a quote/escaping point of view:

* The outer quotes are interpreted by JQL. JQL accepts both single or double quotes for function parameters
* The inner quotes are interpreted by insight IQL and only double quotes are allowed. So if you used double quotes for the outer quotes, then you must escape the inner quotes.

AS for the IQL logic, the first part (Name = "IT Hardware") will get you all the issues linked directly to your level 2. And the second part of the OR will get you all the issues in the Third level if the Predecessor (second level) is a match.