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Some users unable to mention in comments

Daniel Jonsson3

Hi,

I have recently noticed that some users seem to b e unable to @ tag other users in JIRA comments. It is not related to the browser, or the project or who the user is trying to tag, the problem seem to be specific to the user that is trying to mention other people. Have anyone experienced this?

Accepted answers

Florin Manaila4

I believe you need the "Browse Users" permission to be able to @mention someone. Does your user have this permission?

All comments

Florin Manaila4

I believe you need the "Browse Users" permission to be able to @mention someone. Does your user have this permission?

Zach Gabrielski

Where can i edit the "Browse Users" permissions? It seems to be buried somewhere that I cannot find.

Jobin Kuruvilla [Adaptavist]

It is under global permissions.

Brendan Flynn2

Thanks, this helped me today.

Michal Kusinski

Hi,
I have a user in jira-users that has browse user permission granted. Some of the users in this group are able to @ mention other and some don't. Even I myself can't do this altough I am an admin.

Michal Kusinski

Solved, I had to grant permission to project so user could be mentioned

shetty

Hi could you please help me how did u granted that to project

show me the path

Toby Moore_v50vis

click the Jira logo in the top left

Click on 'Jira settings'

click 'user management'

on the 'users' menu option (Should be default) search for the user in question

click their name

press 'add group'

search for the group you want to add and boom, youre done.

Paul Cudina

If using JSD Server - navigate to Global Permissions

Administration > System > Security > Global Permissions

Under JIRA Permissions check the Users/Groups who have the 'Browse Users' permission and see if the user who cannot mention tag users belongs to one of the listed groups.

If not, add the user to one of those groups, or add a group the user belongs to.

To do this, scroll down to bottom of page

Permission: Browse Users

Group: Select the required group

Click Add.

Isha Bharwani

Hey thanks for the above comment. This worked for me.

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