Could you help me to find out a root cause of the error using Biggantt?

changhyun son

I received an error as below. 

I would like to figure out the reason why this error happened.

Could you help me ?

 

Error
Please refer to the following error id: f9f2fa19201e726dcd4e456a08c6f6284ebc0e433d71e9be0b3edc3ba3241b745608ecfe9f2c101a3fa7f16ea221c6795d05b5e2bbcb995bc4a78a736a5649bd.5554ce959553e6a22f885a8f5ab5a24f1da77d0a883da7e32ed101578cea0938dc2e487cf4637e4c219d8e512b59e39176b8eca8106a0ec244b0c2a6fe11469f.Fri Jun 18 11:47:45 KST 2021

Anna-BigPicture

Hi @changhyun son

I am sorry that you experience the inconvenience.
Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to investigate your instance and plugins on time.

BigPicture Team will gladly help you to resolve the problem.