Can't connect Confluence with Jira

Hannes Doelker

Hi!

We're using Confluence v7.1.1 and Jira v8.13.4 on different Linux VMs. Both are accessed by a HAproxy reverse proxy which is configured as encrypting TLS proxy. The apps have the following URLs and are only reachable internally:

• https://confluence.server.de/
• https://jira.server.de/

The apps work fine by themselves. We're having problems linking Confluence to Jira. It works the other way around. In Jira it shows the link state as "connected".

In Confluence / Configuration -> General Config -> Application Linking it shows "network error". In the Chrome Dev Tools it returns this:

{
"link": {
"id": "cb8454ef-09d6-3724-8137-bb5ba1184a3c",
"name": "Jira",
"displayUrl": "https://jira.server.de",
"rpcUrl": "https://jira.server.de",
"type": "jira"
},
"working": false,
"localAuthentication": {
"incoming": {
"enabled": true,
"twoLoEnabled": true,
"twoLoImpersonationEnabled": false
},
"outgoing": {
"enabled": true,
"twoLoEnabled": true,
"twoLoImpersonationEnabled": false
}
},
"error": {
"category": "NETWORK_ERROR",
"type": "UNEXPECTED_RESPONSE"
}
}

How do we debug or resolve this?

Kind regards,

Hannes

Fabian Lim

Hi There,

You may want to follow this troubleshooting guide to determine what the root cause is.

Good Luck.