Is it possible to add links to isssue description on the customer portal?

Question

Hi,

We are in need of linking to an external description page from the description text in the customer portal in the service desk add-on.

When I try adding cutom html it converts it to standard text. Just adding a link does not make it clickable.

BR

Peter

Charles Wells · Answer

Peter, you also have the option to put links on the request form above the fields in the "Help and Instructions" section. Same format as Joel noted but in a predesignated area for documentation.

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Peter Atthem_5uxku0 · Answer

Thanks!

Joel Cumberland · Answer

Yeah add:

[URL_TEXT|http://example.com]

Joel