JIRA won't send email to Outlook distribution lists

Question

Hi,

I am not sure if this is related to JIRA but I'll ask anyway

I created a user for a group to be an assignee of issues

the email of the user is a distribution list in our Outlook exchange

but when some is assigning this user JIRA won't send email to the distribution list

is there a problem with this? or should I start looking at something else for the problem?

Thanks,

Yoni

unknown · Answer

It look slike the connectivity is fine, so the problem lies elsewhere;

Without assuming too much about your local OS, if you are sending to a distribution group, your mailserver may have security controls in place to stop 'anyone' sending to that given list, is JIRA one of them?  A mailserver setting of 'drop' for anything not accepted could easioly explain symptoms.

Are 'you' able to send the mail from your mailclient?  If so, try using telnet to send a mail from 'you', if that works, likely the answer is above.

- http://www.wikihow.com/Send-Email-Using-Telnet

- http://workaround.org/ispmail/lenny/test-mail-through-telnet

Yoni Danos · Answer

I tried this is the log Your test message has been sent successfully to RSA-Israel-R&D-Adapters@emc.com. DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc] DEBUG SMTP: useEhlo true, useAuth false DEBUG SMTP: trying to connect to host "mailhub.lss.emc.com", port 25, isSSL false 220 mailhub ESMTP Sendmail Sentrion 3.1; Mon, 15 Jul 2013 09:19:45 -0400 DEBUG SMTP: connected to host "mailhub.lss.emc.com", port: 25 EHLO jira-hz 250-mailhub.lss.emc.com Hello rsa-jira.corp.emc.com [10.76.21.12], pleased to meet you 250-ENHANCEDSTATUSCODES 250-PIPELINING 250-8BITMIME 250-SIZE 100000000 250-DSN 250-ETRN 250-AUTH DIGEST-MD5 CRAM-MD5 250-DELIVERBY 250 HELP DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg "" DEBUG SMTP: Found extension "PIPELINING", arg "" DEBUG SMTP: Found extension "8BITMIME", arg "" DEBUG SMTP: Found extension "SIZE", arg "100000000" DEBUG SMTP: Found extension "DSN", arg "" DEBUG SMTP: Found extension "ETRN", arg "" DEBUG SMTP: Found extension "AUTH", arg "DIGEST-MD5 CRAM-MD5" DEBUG SMTP: Found extension "DELIVERBY", arg "" DEBUG SMTP: Found extension "HELP", arg "" DEBUG SMTP: use8bit false MAIL FROM: 250 2.1.0 ... Sender ok RCPT TO: 250 2.1.5 ... Recipient ok DEBUG SMTP: Verified Addresses DEBUG SMTP: RSA-Israel-R&D-Adapters@emc.com DATA 354 Enter mail, end with "." on a line by itself Date: Mon, 15 Jul 2013 16:19:45 +0300 (IDT) From: JIRA@rsa.com To: RSA-Israel-R&D-Adapters@emc.com Message-ID: <11990883.6164.1373894386849.JavaMail.jira@jira-hz> Subject: [JIRA] Test Message From JIRA MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Precedence: bulk Auto-Submitted: auto-generated X-JIRA-FingerPrint: d80584fec213b7aaecf77881111e20a0 This is a test message from JIRA. Server: Default SMTP Server SMTP Port: 25 Description: null From: JIRA@rsa.com Host User Name: null . 250 2.0.0 r6FDJjMj007899 Message accepted for delivery QUIT 221 2.0.0 mailhub.lss.emc.com closing connection from what I understand everything looks fine am I wrong?

Yoni Danos · Answer

my comment can't fit here so please take a look at the answer below