nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do I solve the confluence installation problems?

Thomas Schmidig1

Hi there

New to confluence and am trying to install the trial software on a Windows Server. The installation wizard went through fine. Then it opened the browser and I generated a key. It copied the very long key into the text area and I clicked "Next". For the following 30 minutes nothing happened, so I closed the browser and did a full uninstall & reboot.

Now when I install confluence, the wizard still runs through fine. Setting the default ports and running confluence as a service. However now when the browser starts, nothing happens. It just appears to be trying to connect to localhost and I wait in front of a blank page. I don't even reach the page to input the key.

Any ideas?

Accepted answers

Thomas Schmidig1

Renato's answer fixed the problem, thx to Nic too for the support and pointing me in the right direction.

Hi Jonathan,

I had a look on your logs, and I believe you are facing this bug. Also there is a workaround to fix it.

-- referer: http:

//localhost:8090/setup/setuplicense.action
 | url: /setup/setupembeddeddb-default.action | userName: anonymous | 
action: setupembeddeddb-default

java.lang.OutOfMemoryError: PermGen space

Do you mind to try it and let us to know if it solve your problem ?

Cheers,

Renato Rudnicki

All comments

Nic Brough -Adaptavist-

What does the log file say?

Thomas Schmidig1

Which one, the log file called catalina.[DATE].log?

Nic Brough -Adaptavist-

That one could tell us something. The application log might have more though - should be called atlassian-confluence.log and live under <confluence home>/logs

Thomas Schmidig1

The atlassian-confluence.log doesn't appear to exist. Having used all the default settings, where should the <confluence home> directory be? (Apologies for the basic questions, but I'm a newbie. I've seen this <confluence home> folder mentioned in other posts, but I often don't see the subfolders mentioned. Possibly because I have the latest version and the posts I was reading referred to an older version.)

rrudnicki

Hi Jonathan,

I had a look on your logs, and I believe you are facing this bug. Also there is a workaround to fix it.

-- referer: http://localhost:8090/setup/setuplicense.action | url: /setup/setupembeddeddb-default.action | userName: anonymous | action: setupembeddeddb-default
java.lang.OutOfMemoryError: PermGen space

Do you mind to try it and let us to know if it solve your problem ?

Cheers,

Renato Rudnicki

Nic Brough -Adaptavist-

He's already fixed that.

Thomas Schmidig1

Hi Renato Thx so much, this did fix my problem. Changing the values in setenv.bat didn't work, as it was running as a service. Of course all this seems obvious in retrospect. Describing this unfortunate newbie experience could be helpful for future trial users. Here are some of the confussions / problems I faced: - having installed the software according to the confluence guide, it is very confusing, when the installation just doesn't continue. is there no way of implementing a timeout & message? the installation guide should have a link to such apparently common issues such as memory issues - when the installation fails & I run the uninstall, the home directory is not removed and some other folders too. this might seem obvious to experienced users, however it prevented me from installing a new instance in the same location. if the uninstall just had that info message, that would already be a great help. i understand that existing confluence data shouldn't be overwritten, but as a beginner, who installed, uninstalled and then tried another fresh install, this just isn't obvious, that i have to manually delete these folders first, as i didn't have any data to migrate, as the installation failed - Jira allows a trial user to install the database to SQL Server / Confluence doesn't give an option to choose the database during the trial. this means that after testing and creating the basic layout, design & users to show the rest of the team to convince them of the product, a migration of the settings is required to the desired database is required after buying the license. this step requires a fresh install and is a waste of my time. - the installation guide could include a link to the firewall ports document Jira installation & configuration: 2 hours Confluence installation & configuration: 3 days Hope this helps future newbies or for the Confluence team to improve an installation. my boss had given me another day to get it running or would've started to evaluate different products.

Thomas Schmidig1

Renato's answer fixed the problem, thx to Nic too for the support and pointing me in the right direction.

Hi Jonathan,

I had a look on your logs, and I believe you are facing this bug. Also there is a workaround to fix it.

-- referer: http:

//localhost:8090/setup/setuplicense.action
 | url: /setup/setupembeddeddb-default.action | userName: anonymous | 
action: setupembeddeddb-default

java.lang.OutOfMemoryError: PermGen space

Do you mind to try it and let us to know if it solve your problem ?

Cheers,

Renato Rudnicki

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

confluence

confluence-administration