nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Insight Discovery finding objects but not adding them

Garren McKelvey

I had configured the Discovery app using Discovery -s and set the IP range; ex. 192.168.1.0/24 and let the Discovery agent scan my subnet.

I knew I had 46 servers on this subnet. The Discovery agent found all 46 and brought back successful pings for each one during the test. So I ran the Discovery agent, grabbed the zip file and uploaded it. When the upload finished, 4 new servers had been added. Out of 46.

I grabbed the individual IP addresses for all the servers that didn't upload, input their individual IPs into the Discovery settings and had it scan again. Again the ping test identified all successful connections and the scanner took a good 30 minutes to finish its scan so I knew it was grabbing information. When it finished it said it successfully found 14 additional objects. I uploaded that zip file and 2 more servers were added.

What is going on? Why does the Discovery say its finding and scanning my servers but when I actually import the data, it doesn't upload them?

Accepted answers

All comments

Gustavo Delazari Borges_mynmyt

Hi Garren,

Did you check if the port 51337 is accessible for all those 46 servers?

That is the used port by the agent.

I had some issues in my last scans because of the state of this connection.

Garren McKelvey

I have not verified this. I will do so in the morning and get back to you guys. Thanks for the reply!

I bet thats part of it since we have a very restrictive firewall.

Garren McKelvey

Gustavo. Thanks for the advice but unfortunately it didn't help. I verified the port was accessible for all servers and I ran the scan again but no change.

Gustavo Delazari Borges_mynmyt

Hi Garren,

I see. Have you extracted the zip file to check the XML files and ensure if all servers were scanned?

Maybe the problem is in the import configuration.

For curiosity, are you using Jira DC/Server or Cloud?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

insight

jira-service-management