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Clicking "Create" button for a sub-task does not work

Henry Castellan

Designed a custom sub-task. When clicking on the "Create" button on the sub-task screen, the button flickers but nothing else happens. The sub-task is not created and the create sub-task screen remains displayed. Is a view/edit sub-task supposed to be created?

Accepted answers

All comments

Nic Brough -Adaptavist-

Yes, a create screen should appear for it. Check your application logs to see if there's a good reason it's not appearing, and then check it with a different browser.

Henry Castellan

The sub-task create screen does appear, but when I click "Create" button at the bottom right in the sub-task screen it does nothing...the "Create" button flickers but doesn't add it to the parent task, doesn't give an error message, doesn't close the sub-task create screen.

Nic Brough -Adaptavist-

Ok, good, it's giving you the dialogue, but then failing. That strongly implies a failing create process.

Now, as I said, read the log to see what is going wrong, and also try another browser to see if that has the same problem.

Henry Castellan

I checked the atlassian-jira.log file and didn't see anything associated with the "Click" issue. Is this there another log I should be viewing?

When you mentioned the create process are you referring to the workflow create transition?

I also see this message on the sub-task screen: Some issue types are unavailable due to incompatible field configuration and/or workflow associations

but I've read it's a notification that can be ignored.

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