Creating Jira Public Form for User feedback

Question

HI All,

We have been assessing the JIRA Issue Collector and it seems nice but this cannot meet our need.
We intended to have a client facing form that :
-shown as a form with ticket id is part of the url given to client closing email e.g. https://MYJIRA/customerfeedback/HELPDESK-1
-show the jira issue ticket and subject
-rating dropdown instead of inline number\picture
-the value for the form will update the custom fields in the jira issue ticket

Based on some search i know this will use JIRA Rest, it would be great if guys can
direct us to the correct direction in our goal.

Here are some of my questions
-if this could be build\part of our jira installation so that we can have the url https://MYJIRA/customerfeedback/HELPDESK-16145
-im no php\java developer but i know some asp.net, would it be better to host a asp.netapplication inside the jira apache tomcat as a virtual site or I go with jira plugin creation?

Regards,

Jan

Pavel Zubov · Answer

Hi, Jan!

I think you can take a try of Customer Case add-on which allows you to create the customer portal mapped to the specific domain of yours.

https://marketplace.atlassian.com/plugins/customer-case-for-jira/cloud/overview

This add-on provides you with a capability to run multiple feedback and support forums on the same customer portal. Collection of feedback is performed through the opened forums that your customers can freely access and vote for the already submitted ideas. Communication between your team and users of your products can be also performed via email when needed.

If you have any questions, or need more details feel free to contact me at pzubov@stiltsoft.com

unknown · Answer

Hi John,

I made an asp.net site that consumes JIRA REST in returning the ticket i
need. But this is not under a virtual site of apache but a stand alone
application\site.
I'm still having problems with the security problem with our hosting
because it cannot fetch or send request to JIRA REST using asp.net post
back.

Chag · Answer

have you tried using the JIRA API ?