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Auto Close Resolved tickets in 2 weeks Jira Serviec Desk

Teza Jonnalagadda

Hello,

Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right direction. Please advise. Thanks.

Accepted answers

Brant Schroeder

@Teza Jonnalagadda

Looks good. This is what we use.

All comments

Brant Schroeder

@Teza Jonnalagadda

Looks good. This is what we use.

Teza Jonnalagadda

Thanks @Brant Schroeder

One more question, how can I send remainders to users that the issue is getting closed within 2 weeks after getting resolved?

Ist remainder - 1 week before closing

2nd remainder - 1 day before closing,

would that be possible?

Brant Schroeder

The same process of setting up an SLA. When the SLA is breached have an automation that sends the emails.

How To Jira Support

Here is an example of automation setup to notify users before resolving (bump bump solve) https://howtojira.blogspot.com/2022/06/how-to-setup-bump-bump-solve-in-jira.html

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