nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

jira did not start after installation on linux

Paresh Gandhi

i guess it is because of error in path

/opt/atlassian/jira/jre//bin/java

I don't know where to set it

I tried looking into setenv.sh - could not find.

Accepted answers

Bruna Griebeler

Hi pareshkumar,

If your MySQL is indeed on localhost, I recommend you to set it like localhost.

If you want to connect with another server, and it's name is not being recognized, you can try to put the IP address or set the IP and the Hostaname on /etc/hosts file. This will make the server recognize the Server Name by its IP.

All comments

FelipeA

Hi Pareshkumar,

We'll need more details on this case, like:

* How're you starting JIRA

* What message you're seeing on screen

* What message you're seeing on <install folder>/logs/catalina.out

Best regards,

Felipe Alencastro

Paresh Gandhi

start-jira.sh

To run JIRA in the foreground, start the server with start-jira.sh -fg

executing using dedicated user: jira1

.....

.... .NMMMD. ...

.8MMM. $MMN,..~MMMO.

.?MMM. .MMM?.

OMMMMZ. .,NMMMN~

.IMMMMMM. .NMMMN. .MMMMMN,

,MMMMMM$..3MD..ZMMMMMM.

=NMMMMMM,. .,MMMMMMD.

.MMMMMMMM8MMMMMMM,

.ONMMMMMMMMMMZ.

,NMMMMMMM8.

.:,.$MMMMMMM

.IMMMM..NMMMMMD.

.8MMMMM: :NMMMMN.

.MMMMMM. .MMMMM~.

.MMMMMN .MMMMM?.

Atlassian JIRA

Version : 6.2

Detecting JVM PermGen support...

PermGen switch is supported. Setting to 384m

If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide

Server startup logs are located in /opt/atlassian/jira/logs/catalina.out

Using CATALINA_BASE: /opt/atlassian/jira

Using CATALINA_HOME: /opt/atlassian/jira

Using CATALINA_TMPDIR: /opt/atlassian/jira/temp

Using JRE_HOME: /opt/atlassian/jira/jre/

Using CLASSPATH: /opt/atlassian/jira/bin/bootstrap.jar:/opt/atlassian/jira/bin/tomcat-juli.jar

Using CATALINA_PID: /opt/atlassian/jira/work/catalina.pid

Existing PID file found during start.

Tomcat appears to still be running with PID 28344. Start aborted.

I have stopped tomcat and started back however that did not resolve.

Paresh Gandhi

does it stuck somewhere?

Paresh Gandhi

(catlina.log) attached

rsperafico

Hi Pareshkumar,

Lets start by making sure there is no JIRA instance running. In order to do it so, please run the following command from your Terminal:

ps aux | grep jira

// as the output, you will find something similar to:

rafael           9176  24.6  2.2  3799364 182160 s001  U     5:14PM   0:06.10 /Library/Java/JavaVirtualMachines/jdk1.7.0_51.jdk/Contents/Home/bin/java -Djava.util.logging.config.file=/&lt;jira-home&gt;/jira-6.2.4/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -XX:MaxPermSize=384m -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djira.home=/var/www/ATLASSIAN/data/jira-6.2.4 -Djava.endorsed.dirs=/&lt;jira-home&gt;/jira-6.2.4/endorsed -classpath /&lt;jira-home&gt;/jira-6.2.4/bin/bootstrap.jar:/&lt;jira-home&gt;/jira-6.2.4/bin/tomcat-juli.jar -Dcatalina.base=/&lt;jira-home&gt;/jira-6.2.4 -Dcatalina.home=/&lt;jira-home&gt;/jira-6.2.4 -Djava.io.tmpdir=/&lt;jira-home&gt;/jira-6.2.4/temp org.apache.catalina.startup.Bootstrap start
rafael           9233   0.0  0.0  2432784    600 s001  S+    5:14PM   0:00.00 grep jira

// Please, kill the process as per following:

kill -9 9176

// where 9176 is the processID to my JIRA instance, in the example above mentioned

According to the above mentioned, your JAVA_HOME is pointing to JAVA JRE instead of JAVA JDK. Please, review where your Java JDK6 or JDK7 is installed and setup your JAVA_HOME as per Installing Java documentation.

After you have done that, go to <jira-home> directory and run the following from your terminal:

./bin/start-jira.sh

In case you continue on experiencing difficulties on starting up your JIRA instance, I would kindly advise you to open a Support ticket under (https://support.atlassian.com)

Kind regards,
Rafael

Paresh Gandhi

after looking into catlina.out

i founc

SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost

is this the issue? if yes how to resovle it

Paresh Gandhi

after looking into catlina.out

i founc

SEVERE: Unable to create directory for deployment: /opt/atlassian/jira/conf/Catalina/localhost

is this the issue? if yes how to resovle it

rsperafico

Please, make sure the user running JIRA has enough privileges to read/write/execute files/directories under the location /opt/atlassian/jira

By going to your Terminal, type in:

ls -alh /otp/atlassian

The above will display something like:

drwxr-xr-x@ 15 rafael  staff   510B May  7 11:23 .
drwxrwxrwx  31 rafael  wheel   1.0K Jun 12 16:23 ..
drwxr-xr-x@ 28 rafael  staff   952B May  1 21:48 jira
(...)

Please, run the following command from your Terminal:

sudo chmod -R 755 /opt/atlassian/jira

Now, your JIRA will have permissions to read/write/execute files/directories under the location /opt/atlassian/jira

Kind regards,
Rafael

Paresh Gandhi

still same error

Benito Picarelli

Hello Pareshkumar,

Existing PID file found during start.

Removing/clearing stale PID file.

Unable to remove or clear stale PID file. Start aborted

By this message, it seems like this instance was still running when you tried to start it again.

Please stop it by either running the JIRA_Install/bin/stop-jira.sh OR killing the process.

ps aux | grep java

kill -9 process_id

After making sure JIRA has completely stopped, please try to start it once more!

Paresh Gandhi

I have tried stop-jira.sh

it throws:

PID file found but no matching process was found. Stop aborted.

----------------------------------------

is it ps aux | grep java or ps aux | grep jira

--------------------------------------------------

I have tried ps aux | grep jira

it shows output

root 40395 0.0 0.0 103248 824 pts/1 S+ 22:21 0:00 grep jira

------------------------

then i executed kill -9 40395

error

-bash: kill: (40395) - No such process

Please guide

Paresh Gandhi

i'm getting below error even after deleting lock file

Unable to create and acquire lock file for jira.home directory '/var/atlassian/application-data/jira'.

******************************************************************************************************

2014-06-12 22:41:25,456 localhost-startStop-1 WARN [atlassian.jira.startup.ChecklistLauncher] Setting an unset default variable "plugin.webresource.batching.off" to: false

2014-06-12 22:41:25,457 localhost-startStop-1 INFO [atlassian.jira.startup.JiraStartupLogger] Running JIRA startup checks.

2014-06-12 22:41:25,457 localhost-startStop-1 FATAL [atlassian.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

2014-06-12 22:41:25,547 localhost-startStop-1 INFO [jira.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml

2014-06-12 22:41:25,789 localhost-startStop-1 ERROR [jira.web.dispatcher.JiraWebworkActionDispatcher]

******************************************

JIRA startup failed, JIRA has been locked.

rsperafico

Hello Pareshkumar,

In order to execute start-jira.sh you MUST run the following:

./start-jira.sh

Please, read carefully our comments.

On previous messages, I have inform to run the following command:

ps aux | grep jira

// as the output, you will find something similar to:

rafael           9176  24.6  2.2  3799364 182160 s001  U     5:14PM   0:06.10 /Library/Java/JavaVirtualMachines/jdk1.7.0_51.jdk/Contents/Home/bin/java -Djava.util.logging.config.file=/&lt;jira-home&gt;/jira-6.2.4/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -XX:MaxPermSize=384m -Xms384m -Xmx768m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:+PrintGCDateStamps -XX:-OmitStackTraceInFastThrow -Djira.home=/var/www/ATLASSIAN/data/jira-6.2.4 -Djava.endorsed.dirs=/&lt;jira-home&gt;/jira-6.2.4/endorsed -classpath /&lt;jira-home&gt;/jira-6.2.4/bin/bootstrap.jar:/&lt;jira-home&gt;/jira-6.2.4/bin/tomcat-juli.jar -Dcatalina.base=/&lt;jira-home&gt;/jira-6.2.4 -Dcatalina.home=/&lt;jira-home&gt;/jira-6.2.4 -Djava.io.tmpdir=/&lt;jira-home&gt;/jira-6.2.4/temp org.apache.catalina.startup.Bootstrap start

rafael           9233   0.0  0.0  2432784    600 s001  S+    5:14PM   0:00.00 grep jira

// Please, kill the process as per following:

kill -9 9176

// where 9176 is the processID to my JIRA instance, in the example above mentioned

Please, notice that processID 9176 is the one for JIRA. ProcessID 9233 has been generated through your command (ps aux | grep jira).

If you haven't install JIRA as a Linux service, please, shutdown your server and restart it. This should kill all process associated to JIRA.

Once you do that, please try to start JIRA (./start-jira.sh)

Please, make sure the user running JIRA has adminstrative right.

Kind regards,
Rafael

FelipeA

Hi Pareshkumar,

Apparently you're facing a permission related problem. I'm assuming you used the JIRA installed and have your data folder on the default path.

chown -R jira:jira /opt/atlassian/
chown -R jira:jira /var/atlassian/

Now, while logged in with JIRA user, try running start-jira.sh again.

Best regards,

Felipe Alencastro

Paresh Gandhi

-bash: start-jira.sh: command not found

Paresh Gandhi

when i try to execute start-jira.sh using jira user it throws

Paresh Gandhi

Is this a memory issue?

setenv.txt

catlinaout1.txt (catlinaout1.txt) (setenv.txt)

FelipeA

Hi Pareshkumar,

You have to start it with the full path, it's probably /opt/atlassian/jira/bin

So try that logged in with JIRA user:

/opt/atlassian/jira/bin/start-jira.sh

OR

/opt/atlassian/jira/bin/startup.sh

Peter Van de Voorde

Pareshkumar,

Could you try the command ./start-jira.sh when in the /opt/atlassian/jira/bin directory?

(do not remove the leading ./! , really type in ./start-jira.sh )

Best regards,

Peter

Paresh Gandhi

touch: cannot touch `/opt/atlassian/jira/logs/catalina.out': Permission denied

/opt/atlassian/jira/bin/catalina.sh: line 387: /opt/atlassian/jira/logs/catalina.out: Permission denied

I have provided permission using root user to jira1

Can you please provide me permission commands again- i guess i have missed something

Paresh Gandhi

Now I'm able to access Jira however when i try to setup mysql connection by putting server name as localhost it works however when i put actual server name it says user does not have access to @serveretc

Paresh Gandhi

Access denied for user 'jirauser'@'domain.com' (using password: YES)

Bruna Griebeler

Hi pareshkumar,

If your MySQL is indeed on localhost, I recommend you to set it like localhost.

FelipeA

Hi Pareshkumar,

You need to grant privileges on the MySQL server to the user and to the JIRA server.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

install

linux