Cannot upload attachments

Ashkan Malekly_4jfgcl

Hiii

We work with the data center version. Some files can upload but some others can not. And as you can see it is not because of the size of the file. Who can help me?

Thanks a lot in advance

 

And here is log:

2021-05-16 00:09:16,546+0430 http-nio-8080-exec-11 ERROR Atlassian 9x4396x1 10lhqh8 192.168.108.71,192.168.109.100 /plugins/servlet/gadgets/makeRequest [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: http://agile.faraboom.co/rest/webResources/1.0/resources
org.apache.http.conn.ConnectTimeoutException: Connect to agile.faraboom.co:80 [agile.faraboom.co/192.168.109.148] failed: connect timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:374)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.gadgets.renderer.internal.http.WhitelistAwareHttpClient.execute(WhitelistAwareHttpClient.java:49)
at com.atlassian.gadgets.renderer.internal.http.ShindigApacheClientAdapter.execute(ShindigApacheClientAdapter.java:42)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.performRequest(HttpClientFetcher.java:101)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:59)
at org.apache.shindig.gadgets.http.ContentFetcherFactory.fetch(ContentFetcherFactory.java:50)
at com.atlassian.gadgets.renderer.internal.http.TrustedAppContentFetcherFactory.fetch(TrustedAppContentFetcherFactory.java:42)
at org.apache.shindig.gadgets.servlet.MakeRequestHandler.fetch(MakeRequestHandler.java:84)
at org.apache.shindig.gadgets.servlet.MakeRequestServlet.doGet(MakeRequestServlet.java:55)
at com.atlassian.gadgets.shindig.servlet.XsrfMakeRequestServlet.doGet(XsrfMakeRequestServlet.java:24)
at org.apache.shindig.gadgets.servlet.MakeRequestServlet.doPost(MakeRequestServlet.java:65)
at com.atlassian.gadgets.shindig.servlet.XsrfMakeRequestServlet.doPost(XsrfMakeRequestServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:46)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
... 44 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 8 filtered
at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:59)
... 4 filtered
at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
... 3 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 8 filtered
at org.apache.shindig.auth.AuthenticationServletFilter.callChain(AuthenticationServletFilter.java:123)
at org.apache.shindig.auth.AuthenticationServletFilter.doFilter(AuthenticationServletFilter.java:86)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 62 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 36 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:215)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:206)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:134)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:123)
... 9 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 29 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.SocketTimeoutException: connect timed out
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:75)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
... 296 more

Sagar Mahajan_d8sqh7

HI @Ashkan Malekly  Looks like connection is getting timeout, check the connection timeout value in server.xml and increase the values to 60000 milliseconds.

http://tomcat.apache.org/connectors-doc/common_howto/timeouts.html

Also, What web server is your Jira instance using, check the proxy timeout value there as well.