Email notifications not send to reporter

Tom Tang_z02ow3

Hi there, we are having issues with reporters are not getting email notification when there is a new comment on the ticket, also reporters are not getting email when new ticket was created by said reporter.

I can see there are errors in the mail queue section but can't tell the reason, just wanted to know if you be able to see the reason from your end.

Thanks in advance. 

Brant Schroeder

@Tom Tang Welcome to the Atlassian Community.

If you are using server then Atlassian will not be able to see anything on your server. You can use the notification helper in System > Notification helper to track down why the individual is not getting notified.

https://confluence.atlassian.com/servicedeskserver0413/managing-service-desk-notifications-1027136297.html

I also usually see this when the reporter is an agent in the service desk.