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Could not send [createIssue] action to Jira [JiraSoftware]. Reason: 401 Unauthorized

serge calderara

Dear all,

I have setup Jira Software integration within Opsgenie in order that when an alert is created in opsgenie then it also create an Issue in a jira project

I have provide all information with issue type, URL, project key, user and password

But doing so I all type gets the error in activity log :

Could not send [createIssue] action to Jira [JiraSoftware]. Reason: 401 Unauthorized

If I create the issue directly in Jira with same user and password define in the integration, then I can create the issue which means that the provided user/passw has proper perimission.

What is missing here any idea ?

regards

Accepted answers

All comments

Nick Haller

Hi @serge calderara ,

This community article should help troubleshoot the error: https://community.atlassian.com/t5/Opsgenie-articles/Opsgenie-Alerts-Not-Creating-Jira-Jira-Service-Management-Issues/ba-p/1563628

A 401 is typically an authorization issue so you will want to use a Jira API token (and only the token) in the password field of the integration.

Hope this helps! Let us know if you run into any other questions or issues after trying this.

serge calderara

HI @Nick Haller , usually for automation process, we use an internal account dedicated to that which is user: jira_automation ( with admin rights ) and its password

Then all automation process gets executed by this account

Now when you talk about API token, from where should I create this API token in order that it is linked to this automation internal account ?

regards

Nick Haller

There should be an API token link in that community post I shared above, but here it is as well: https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Users can create API tokens by navigating within Jira or JSM to:

Profile >> Manage your account >> Security >> API Tokens >> Create and manage API tokens >> Create API token >> then copy/paste new API Token into the integration's password field.

serge calderara

hello @Nick Haller got it, I am able to create the issue in Jira while the alert arrive in opsgenie.

But then what is wierd is that it mapped the Jira issue inside an extra property named IssueKey.

Any idea how to get the issue key appears as a link to the alert as shown below :