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Send email when was assigned by automated rule

Daniela Buffarini

Hello, could you support me with this use case? In my Jira instance, in the notification scheme, we have configured in Email Notification Preferenses send an email when "the issue is assigned to you" and this works ok, but when including a post function in workflow that automatically assigns the card, the person who has been assigned does not receive the mail. Can someone give me clarity why does this happen?

Accepted answers

Mohamed Adel

Hi @Daniela Buffarini

I think your problem with the order , Can you please check the order of your post-function and be sure that it is before firing issue event

All comments

Mohamed Adel

Hi @Daniela Buffarini

I think your problem with the order , Can you please check the order of your post-function and be sure that it is before firing issue event

Daniela Buffarini

Hi @Mohamed Adel Thanks for your help, I add a screenshot to see the order; I understand that the execution rule that I automate happens first. In what order should it be executed so that it then executes the action of notifying the assigned users?

Mohamed Adel

@Daniela Buffarini

Now the problem is that you are trying to assign your issue but the fired issue event is Generic Event and this is not the one you configured your notification scheme for as you configured "Issue Assigned" Event , try to add your assignee script after firing the Generic Event and let's see how this work

Daniela Buffarini

Thanks again @Mohamed Adel . I followed your advice and changed the configuration in this way, but still the notification scheme did not send the mail

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