Statuspage impact - email colour

Question

Hi,

There is a line of colour that reflects the impact of the incident within the email notification.  We recently noticed this line remains red, amber or yellow in the resolved notification when our expectations are this should be green reflecting component statuses are now operational (green).

Is there something we can do about that ourselves or something Atlassian could look into?

GeorgeZ · Answer

Thanks both,

That said we would certainly like to see something in the future that enables us to toggle this in the email customisation options.

Connor Eyles · Answer

Hi Nick,

Also very valuable feedback! Thank you for sharing your views on this to better help understand that our customers are using this. You are correct we wouldn't want this changing across the board as you mention it does serve a valuable purpose.

Thanks,

Connor

Nick Coates · Answer

Hi Connor & George,

As a long-term Statuspage customer, I wouldn't want that line changing once an incident is resolved. We use that to indicate the severity of the incident (in fact all 20000 of our customers do). Providing the Components are set back to Operational I don't see the value in having an incident severity set to green.

The email notification also has the title of 'Resolved' and the components show as green/operational.

That being said perhaps the product team could add a toggle or something but I certainly wouldn't want this changed across the board as default.

Thanks,
Nick