Make phone number clickable

Question

Hello all,

Unfortunately I have not managed to make a phone number in a ticket clickable (like mailto).
Can someone please help me and explain how it is possible to make a phone number clickable in a ticket. According to the same principle as it is possible with an email address.

I can't imagine that something that is easy to include on any website is not possible via JSM/JSD.

UseCase:
Agent opens JSD/JSM via cell phone and can call the customer directly without having to copy or type the number.

Thanks in advance!

Cheers,

Gregor

Leon_rkslr2 · Answer

@Gregor BrummerHow did you record customer phone numbers to begin with?

Brant Schroeder · Answer

@Gregor Brummer I do not know why they do not have a phone number field.  They make changes based on the demand of their user feedback.  I would suggest submitting a feature request https://jira.atlassian.com/secure/Dashboard.jspa  They may end up doing it but you would need the request first.

Gregor Brummer · Answer

Thank you for your reply.

I have seen these apps too, but we need it for an unlimited license and to pay around 8.5k just to make a phonenumber clickable sounds a bit hard, don´t you think so.

Do you know why Jira doesn't have such a self-evident feature?

Thanks a lot!

Cheers,

Gregor