How does the Insight placeholder work?

James Jam

Hello,I have the following problem:

I created an objecttype which has a text attribute called Supplier.

I created an automation rule that sends an email.

the body of the email rule is:

 

id object: ${objectId}

key: ${Key}

Supplier:${Supplier}

 

the result is:

 

id object: 9725

key: SSC-9725

Supplier:

 

why is the Supplier attribute not printed? I also tried with other attributes i defined and none are printed, only blank value is returned.

the Insight placeholder not working with user-defined attributes?

is there a solution or am I wrong something?

 

my insight version is 8.7.7

 

Thanks

Matti Dennstaedt

If Supplier is an array, you can try ${Supplier${0}}.
The supplier that is stored in the current object will be taken.