Active user showed as former user (in permission scheme)

Monica Daguerre_6s87vr

Hi ! My user is shown as active inside JIRA users (Jira users are sinc with the AD). But, when I select an specific permision to add my user as SINGLE USER (building a new permission scheme) , I can select it but when I confirm, it appears in the permission scheme as FORMER USER (And my name doesn't appear. It shows former user).

Someone has an idea what the problem could be ?

Thamks

John Price_aiexq9

Hi Monica - If I understand right, you are trying to add a permission scheme that gives permissions to a specific user, but that user (is it you?) is showing up some places as a former user.

Couple of notes:

• Permission Schemes should really be role-based.  That is, you shouldn't have permission schemes that refer to users or groups.  Have the scheme assign perms to project roles, then just add users or groups to those roles in each project.  This lets you share schemes and is clearer to users.
• Regarding the user showing as FORMER USER, is it possible you have duplicate users?  Same name but different directories (AD vs. internal)?  Or Jira Service Management customers with the same name?