nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Create a round-robin on call schedule in Opsgenie

Vinod Kaliappan

Hello,

We have an Operations team with 4 team members and have a requirement to notify the team members of any alert in a round-robin fashion.

We do not want to have just one person manning the shift and instead need a pool of 4 members to get the alerts notified to them based on a round-robin fashion.

Is this possible with the On-Call schedule, notification policy and routing policy in Opsgenie?

Any help will be appreciated.

Thank you

Accepted answers

Nick Haller

Hi @Vinod Kaliappan ,

Round robin alerting is not possible at this time. It isn't possible to notify;

Team Member A for Alert 1
Team Member B for Alert 2
Team Member C for Alert 3 (then restart the round robin)
Team Member A for Alert 4
Team Member B for Alert 5
Team Member C for Alert 6
etc.

It's been presented in the past, but engineering decided to instead implement notifying a random member of a team within an escalation - which does not factor in a round robin format.

The other option is adding all members into one rotation of a schedule, have them take on-call for a day, week, etc., and let Opsgenie manage automatically rotating the users so they have equals shifts - while escalating alerts to the schedule vs. a random member.

I understand with this option some members could receive more alerts than others, but it seems like the fairest option with distributing an equal length of on-call for your team members.

All comments

connor mcguane

I would accomplish by first having each of your team members in their own schedule, so a Tom Schedule, Linda Schedule, etc. Then your escalation policy would simply start with Tom, then after 5 minutes if Tom hasnt acked, go to Linda, etc. Then you will need a Notification policy for this team. This notification policy would restart an alert, essentially placing it back at the beginning with Tom, if its made it that far.

Vinod Kaliappan

Thank you for the response, Connor.

Wouldn't your suggestion mean that Tom will always get the alert first? I need to figure out a means by which if Tom got the first alert first, then the second alert goes to Linda, and so on.

The problem is that all 4 members of the team are in the same time zone and are available at the same time. So it would be best for us to be able to use some means to round-robin the alerts.

Thank you

Nick Haller

Hi @Vinod Kaliappan ,

Round robin alerting is not possible at this time. It isn't possible to notify;

Team Member A for Alert 1
Team Member B for Alert 2
Team Member C for Alert 3 (then restart the round robin)
Team Member A for Alert 4
Team Member B for Alert 5
Team Member C for Alert 6
etc.

It's been presented in the past, but engineering decided to instead implement notifying a random member of a team within an escalation - which does not factor in a round robin format.

I understand with this option some members could receive more alerts than others, but it seems like the fairest option with distributing an equal length of on-call for your team members.

Vinod Kaliappan

Thank you for the response Nick. I think notifying a random team member will the best option for now, although it cannot match the flexibility provided by the round-robin feature.

Is the "notify random member" designed to not notify the same team member multiple times in a row?

Thank you

Nick Haller

That escalation rule is not designed for that; "not notify the same team member multiple times in a row."

If you have an escalation like the one below, it realistically could notify the same user multiple times in a sequence - since it is random.

Is it likely? No. But again, it's possible.

connor mcguane

Youre correct (unfortunatley). I think Nick's answer below of 'random' is probably as close as you'll get.

Dan Rico

I'm currently investigating this as it was a feature in PagerDuty that was quite useful.

Gaurav_baplr5

I know its an old post , but if someone is still looking to solve this , one can try the Pagerly app for this where it is solving for multiple orgs which integrates with both Jira and Opsgenie (JSMops) ,

Create Round-Robin rotation schedule (time-wise or work wise) for a team and assign the alerts to the team pool members in round robin manner and see all the list of the alerts

Ex : [https://shorturl.at/PIPP7| Round Robin with opsgenie]

It is available on marketplace also.

Full Disclaimer : I am working with the Pagerly Team

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

opsgenie