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How can I get all tickets that have less than 0 SLA remaining

sheikh-spear

Hello,

I'm using the Time To SLA plugin in the project that I'm working on.

I'm trying to make a JQL request that would return all late tickets, something that would look like this:

"Remaining SLA" < 0d

But I get an error stating that the operator '<' cannot be used in this case.

Can anyone help me ?

Accepted answers

All comments

Dirk Ronsmans

Hey @sheikh-spear ,

If they have 0 time left they would be breached so you could use that to find them.

example: "Time to resolution" = breached()

So you could put your "name of SLA" = breached() and those will return the issues that are breached.

You might want to also add a "AND "name of SLA" = running() to get only the issues that are still ongoing. (or another filter to don't get the historically breached ones)