Why is there strange formatting in e-mail notification?

Lukas Schneider

Hello!

The formatting of some data isn't quite right as you can see in the screenshot below. This only shows in the e-mail notification, not when opening the issue in the web browser.

I don't even know where I can start to search for the reason for this problem. Hopefully some of you already stumbled upon this problem and can help me solving it.

Best regards,

Lukas Schneider

Nic Brough -Adaptavist-

I think you have an app that provides a custom field type, one that stores its data in the format you are seeing in your email, but when you see it on-screen comes out very differently (from the data, I'd guess it's a list of users in some form of grouping, or possibly some keys to things in a table format).  The problem here is that while the field is coded to let you view and edit in a way that makes sense, it does not have code to do that formatting when something like the email system says "hey, what is your content?" to it, and it just hands over the raw data.

Anyway, to check this, or rule it out, go to your list of custom fields in Admin, and find the one called "Meldende Person".  Look at the field type below the name - what does that say it is?