unable to stop confluence server ( ./stop-confluence.sh fails )

Question

Hi,

On linux server and confluence version 7.9.3

As dedicated user or root user , it is unable to stop confluence using the usual script stop-confluence.sh

./stop-confluence.sh fails and displays :

cat: /opt/atlassian/confluence/work/catalina.pid: Permission non accordée
PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted.

ps -ef | grep confluence shows  2 processes

xxxxx .......... 2-17:14:52 /opt/atlassian/confluence/jre//bin/java -Djava.util.logging.config.file=.............

yyyyy .......... /opt/atlassian/atlassian-confluence-7.9.3/jre/bin/java -classpath /opt/atlassian/confluence/temp/4.0.0-master-85ceb9cf.jar:/opt/atlassian/atlassian-confluence-7.9.3/confluence/WEB-INF/lib/postgresql-42.2.16.jar -Xss2048k -Xmx1g synchrony.core sql

Can I have some help please.

Best regards

Roger Ndofunsu

Ndofunsu · Answer

Hi Thiago,

Sorry about this late indication!

In my case, the solution was to kill the 2 java processes related to confluence  ( #kill <confluence process>)  and then it was possible to start confluence normally.

Thanks for your help.

Best regards

Roger

Thiago Masutti · Answer

Hi Roger.

Could you please share the full output of the following commands?

ls -la /opt/atlassian/confluence/work/catalina.pid
cat /opt/atlassian/confluence/work/catalina.pid
ps -ef | grep -i java

It might be a problem with a mismatch of the OS user running the process, owning the pid file and running the command.

Kind regards,
Thiago Masutti