Can you integrate a Jira instance with a Confluence instance on a different subscription

Corlia Harmsen_ihy02m

Atlassian Cloud

I have a primary Atlassian subscription with a Jira and Confluence instance on a URL (Let's call it primary.atlassian.net).

I have another Confluence subscription on a different URL (Let's call it secondary.atlassian.net) 

I can see both Confluence instances on my admin page in my primary Atlassian subscription. 

I want my Jira on primary.atlassian.net to integrate with Confluence on secondary.atlassian.net. 

Is there any way that this can happen?

Angélica Luz

Hello @Corlia Harmsen,

Welcome to Atlassian Community!

It’s possible to link Confluence from another URL to a Jira from a different URL using AppLinks:

• Use AppLinks to link to Atlassian products

In case you need to use a Confluence space on a Jira Service Management project for customers to access the articles on the customer portal, then it’s necessary to use Confluence under the same URL as Jira.

For more information, please, check the documentation below:

• Knowledge bases must be on the same domain as your service desk

I can see that you also created a ticket with our support related to this question, so in case you need further assistance, please, let them know through the ticket just to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms.

I just wanted to share these details here while they don’t answer the ticket.

Kind regards,
Angélica