Project Automation Error on Users

Question

hello,

I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket.

I am getting a note each time that the user does not exist, but they do. I do not know what to do.

Hana Kučerová · Answer

@Preston Warden thank you!

Please try to copy the value from the field like this:

Edit issue action -> click on the three dots and select Copy from...

Then select Trigger issue, Users to Notify, uncheck Add to existing values...

(I've used field Approvers instead of Users to Notify)

Preston Warden · Answer

Please see below:

Hana Kučerová · Answer

Hi @Preston Warden ,

please, how does your "Edit issue fields" configuration look like? Thank you.