Can't Receive request by email

Question

In my project configuration :

* email configuration OK
* Customers permissions : all peaople can send a email

In JIRA/ADMINISTRATION/APPLICATION/JIRA SERVICE MANAGEMENT :

* PUBLIC INSCRIPTION : YES ADMIN CAN AUTORIZE ANYONE TO SEND AN EMAIL
* RESQUEST BY EMAIL : YES AGENT AND CLIENT CAN ADD CLIENT
* EMAIL ADRESSES : LOG : I can see all resquests with the STATUS FAIL if the customer is not registered yet

I can't understand how to open really anyone to make a request include new people who are not registered already as a CUSTOMER.

It make no sense to can't to refuse request by email like that.

What I have to do ?

Thnak you for you help in advance

mararn1618 _secretbakery.io_ · Answer

Great to hear that! 👍 - Markus

Silvère Leprovost · Answer

Finally It's was a missing authorization to write in the AD/LDAP. I have changed the priority of directory and put again jira internal directory in first and the problem was solved. Thnak you very much.

mararn1618 _secretbakery.io_ · Answer

Hi Silvere,

I'm not sure if I understand that from your post, but do you allow self-signup? Check ..

* Settings > Products > Jira Service Management > Configuration > Customer Permissions
* Setting "Can customers create their own accounts?" > Set to "Yes"

If this doesn't sovle it, I'll also include some URLs to work through at the end. I have found them very useful for setting up a public service desk.

Kind Regards, Markus

Founder of Duplicate AI // Find & Merge Similar Issues

--- Useful Resources ---

* https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-open-portal/
* https://community.atlassian.com/t5/Jira-Service-Management/Can-I-Use-Jira-Service-Management-For-External-Customers/qaq-p/1642849
* https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/
* https://community.atlassian.com/t5/Jira-questions/How-can-non-users-report-bugs-to-JIRA/qaq-p/350473