Trigger Custom Email when issue is not moved to next status from "Open"

Question

Dear All,

I have a requirement to Trigger Custom Email when issue is not moved from "Open" status to next status once the issue created time is greater than 2 hours.

Once the issue is moved to next status within 2 hours then no need for the reminder.

I have scriptrunner plugin but unable to find such condition.

I'm having Jira server 7.4

Guilhem Dupuy · Answer

Hi @Mohan Sundar J ,

I'm talking about "Automation", which is included in Jira, in Jira Server you might have to download it first but it's free :)

Mohan Sundar J · Answer

@Guilhem Dupuy Hi, Thanks for the response, I would like to know if you are mentioning to implement these steps through Scriptrunner or in-house or other plugin?

Guilhem Dupuy · Answer

Hello @Mohan Sundar J ,

I can think of 2 ways to trigger your automation rule :

If you are in a Jira Service Desk/Management project, I would :

* Create an SLA based on the creation date of your issues
* Use the automation trigger "SLA Breached"
* Send an e-mail through this automation rule

If you are using a Jira Software of Jira Core project, it will be more complicated as you can't use SLAs, but a workaround would be the following :

* Trigger your rule using a "Planned" trigger
* Request the issues of your project which are created since more than 2 hours
* Add a condition to check If their status is still "Open"
* Send an e-mail through this automation rule

Let me know if it helps,

Guilhem