How does @mention works and which are the conditions?

Question

2 scenario's:

1. mentioning the reporter does not send a notification

- person which needs to be mentioned is the reporter

- has site acces

- is not part of JSM project - no permissions

- can find the person's name when tagging

2. can not find the person in the list of suggestions when tagging

- has site access

- is not part of JSM project - no permissions

- can not find the person's name when tagging

Does the users you want to mention have project permissions?

In what situations is @ mention used? And what are actually the conditions?

Zehra Atmaca · Answer

So mentioning someone is to request to collaborate in ticket?

What is the difference between mentioning and request participants than?

Pramodh M · Answer

Hi @Zehra Atmaca

Yes the member needs to have permission for the project to receive the notification.

And for the second scenario, browse user permission is required.

Thanks,

Pramodh